Frequently Asked Questions

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Getting Started
What is TrackRef?
TrackRef is a referral income tracking platform. You add your affiliate programs, create smart tracking links, and share them. Every click is automatically logged with device, browser, and geographic data. You record your earnings and see analytics that tell you exactly what's working.
Do I need technical knowledge to use it?
Not at all. If you can copy a link and share it, you can use TrackRef. Setup takes under 2 minutes.
Does it work with any affiliate program?
Yes. TrackRef is program-agnostic. You paste in your existing referral URL and we wrap it in a tracking link. It works with crypto exchanges, e-commerce platforms, SaaS products, and any other affiliate program.
Tracking Links
How do tracking links work?
When you create a tracking link in TrackRef, we generate a short URL (e.g., trackref.earnifyhub.com/go/abc123). When someone clicks it, we log the click details and immediately redirect them to your actual referral URL. The visitor experience is seamless.
What data is logged per click?
Each click records: timestamp, device type (mobile/tablet/desktop), browser, operating system, HTTP referrer, and geographic location. We do not store personally identifiable information about visitors.
Can I create links with UTM parameters?
Yes. When creating a tracking link you can set utm_source, utm_medium, and utm_campaign. These are automatically appended to your destination URL.
What is the free plan link limit?
Free accounts can create up to 2 tracking links. Premium accounts have no limit.
Plans & Payments
How much does Premium cost?
Premium costs $9 per month. It covers one calendar month from activation.
How do I pay?
TrackRef accepts cryptocurrency payments only: Bitcoin (BTC), Ethereum (ETH), USDT on both TRC-20 and ERC-20 networks, and Tron (TRX). A unique wallet address is generated for each payment. Your account upgrades automatically once the transaction is confirmed on-chain.
How long does payment confirmation take?
TRC-20 USDT and TRX typically confirm in under 60 seconds. ETH and ERC-20 USDT take a few minutes. Bitcoin takes roughly 30–60 minutes for 3 confirmations. All happen automatically — no manual approval needed.
Are payments refundable?
Due to the irreversible nature of cryptocurrency transactions, all payments are final and non-refundable once confirmed on-chain.
What happens when my Premium expires?
Your account reverts to the free plan limits. Your data and history remain intact. You can renew at any time.
Privacy & Security
Do you sell my data?
Never. TrackRef does not sell, rent, or share your personal data with third parties for marketing purposes. See our Privacy Policy for the full details.
Is my referral program data private?
Yes. Your programs, links, and earnings are only visible to you (and admin for support purposes). No data is shared between users.
What data do you collect about my link visitors?
We collect anonymous technical metadata per click: device type, browser family, OS, country, and HTTP referrer. We do not store IP addresses beyond what is needed for basic geo lookup, and we do not use tracking cookies on redirect pages.
Account
How do I verify my email?
After registering, we send a verification link to your email address. Click it to activate your account. If it doesn't arrive, check your spam folder or use the resend option on the login page.
Can I change my email address?
Email changes are currently handled by contacting support at earnifyhub@earnifyhub.com.
How do I delete my account?
Contact us at earnifyhub@earnifyhub.com and we will permanently delete your account and all associated data within 7 business days.
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